Resume

• Created multiple client websites using the WordPress CMS
• Troubleshot client website and email errors by email and phone support
• Setup and configured cPanel website and email hosting for multiple services clients inside Web Hosting Manager (WHM)
• Configured WordPress plugins including IDX real estate addon and WooCommerce
• Configured and responded to support tickets through professional ticketing system

• Supervised center interns and volunteers
• Created a new website with updated content and materials
• Maintain library, and moved library to an online system
• Oversee and manage the social media accounts for the GSD Center
• Responded to crisis situations

• Managed 3 residence halls with camps checking in and out and overnight guests for orientation
• Communicated with building service workers when camps would be checking in and out
• Met with camp staff to understand the camp wants and needs
• Supervised a staff of 5 undergraduate students

• Assisted with purchasing new computers and hardware, while working with an outside IT form for purchases
• Created documentation for internal systems and backup recovery
• Troubleshot and repaired malfunctioning computers and other hardware
• Managed G-Suite/Google Apps email system
• Managed, maintained all company websites and created 3 websites

• Researched, created a technical and users need requirement list, and coordinated a search for an applicant tracking system
• Implemented and configured an applicant tracking system
• Coordinated with staff members and UWO IT to upgrade all the computers and phones in the office
• Created multiple websites through the WordPress CMS, conducted brand research, and wrote contract addendums for clients of CCRS

• Designed and created the new website using the WordPress CMS, which took 9th place for Best of Show for large schools over 10,000 students at the National College Media Convention
• Created web article publishing standards to make all articles on the website look the same
• Coordinated entire hiring and onboarding process for the Assistant Web Editor and conducted training for them
• Coordinated with campus IT computer replacement and re-imaging of computers and phones and the purchase of website hosting for years to come
• Worked with Campus Procurement Office to purchase website hosting through a state bid process

• Coordinated IT needs for off site large events, to allow for registration, payment, and printing on a local network
• Researched, and created technical needs list, and coordinated a search for a Human Services Database software solution
• Assisted with Facebook and social media development
• Created a Microsoft Access database for Respite Clients and providers

• Built a new e-commerce website featuring an SSL certificate, website security, and over 400 products for sale, including customizable and variable products.
• Researched, compared, and implemented a solution to integrate WooCommerce with Quickbooks Online.
• Researched and presented my findings to the CEO and COO for website hosting needs, security needs, shopping cart needs, and integration needs between the shopping cart and Quickbooks Online

• Troubleshot, repaired, and computers and other technology for the 7 buildings inside the district
• Communicated the school districts online learning needs to perspective vendors for online learning management software systems
• Configured and programed the security cameras for the districts buildings
• Responded to IT support tickets in order of severity for help with technology
• Supervised 4 high school students in the department

Chair from August 2019 – June 2020; Vice-chair from August 2018 – July 2019